Provide frontline workers with real-time support
Remote Support
Smart glasses with mixed or augmented reality enable real-time remote assistance and support to i.e. service or maintenance teams who can benefit from the feedback and information from a remote expert. Similarly, the glasses can be used during a production audit, factory tour, equipment acceptance or installation.
Why are smart glasses the best tool for remote collaboration?
Smart glasses are the ideal tool for remote collaboration because they enable hands-free communication, allowing the technician on-site to have their hands free for work, unlike phones or tablets that need to be held. The glasses also eliminate surrounding noise, ensuring better audibility for the remote expert, who is not disturbed by production noise. Unlike phones, the technician can see feedback from the expert directly on the display in front of them. Due to their robust design, they are also suitable for industrial environments and provide higher comfort for both parties.
Collaborate in real time
All participants in a video call can see all the smart glasses wearer sees from his or her perspective during the live session. This brings entirely new possibilities to the cooperation between workers or the whole teams, resulting in major savings in service and maintenance costs, increased quality and efficiency and minimized risk of production downtime.
Share files
Technicians often need to refer to production manuals, schematics, etc. With just a click, remote experts can send a file (wiring diagram, manual, etc.) directly to the smart glasses display. If necessary, additional instructions can also be plotted on the shared documents.
Record sessions
All the activities performed with the smart glasses and the recording of them can be used in the future for various purposes, such as proving the quality of work done or preparing training materials for new employees. It is also possible to generate a PDF report immediately after the video call with a complete record of the information discussed in the session.
The main advantages
Real-time sharing of information and data between the production worker and the expert at the computer
Faster response to problems and minimized production downtime
Useful even during a remote production audit, factory inspection, equipment acceptance or installation
Significant reduction of travel costs of an expensive expert commuting from abroad
Possibility to record all worker´s activities and generate PDF reports directly from the collected data
Effective collaboration even in case of sudden situations preventing travel
Certified security protection and end-to-end encryption to ensure the highest level of call protection
Standard software, such as Microsoft Teams, can also be used
Benefits of use
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shorter vehicle service times at dealers
By using smart glasses technology, vehicle repairs are completed 75% faster, customer satisfaction is increased, and the diagnostic process is streamlined.
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less CO2 caused by service call-out
A 93% increase in repair efficiency in the workshop and a reduction in the amount of CO2 emitted into the air are the result of incorporating smart glasses and remote support services into daily operations.
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cost savings per specialist call-out
The start-up of the newly installed machine in production was carried out completely without the participation of a specialist from the supplier at the installation site. Everything was done via smart glasses.
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operating sites around the world connected
The 24 operating plants of a petroleum company in 12 countries around the world can share maintenance information and collaborate remotely, even in hazardous environments.
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