Services and Support

For technologies such as smart glasses, augmented and virtual reality, or other digital tools to truly bring value to both employees and the company, it is not enough to simply purchase any available hardware and software.

The possibilities of digitalizing production and business processes using these technologies vary significantly, as do the knowledge levels of employees responsible for their implementation. At AYES, we are aware of this, which is why we offer customers different levels of services – from initial familiarization with the technology and analysis of production processes to assistance with implementing projects on a global scale.

Assistance with selecting the right hardware and software

Are you planning to purchase smart glasses for your business but unsure which hardware and software solution is the best for your needs? We are suppliers of most of the hardware and software solutions on the market and have extensive experience with implementation to industrial companies, even on a global level. If you are interested, we also provide follow-up training for your staff, even as online training.

Intro to the topic

Our customers don’t always have a clear idea from the outset of how they can effectively utilize technologies such as smart glasses, augmented and virtual reality, or other digital tools.
This is completely understandable, as there are many ways to implement these technologies in industrial enterprises.
Order our services and gain your first valuable experience with innovative digital technologies. Our specialists will visit you personally, bring samples of various types of smart glasses and other devices, and explain everything in detail and in an easily understandable way.

Analysis of production processes

Do you want to evaluate the real possibilities of utilizing technologies such as smart glasses, augmented and virtual reality, quality control, or artificial intelligence in your company, but you’re not familiar with the market offerings? Would you like to test different applications? Our specialists will visit you, walk through your entire production with you to identify the areas with the highest potential, and then develop an in-depth analysis. This is the only way you will be able to make the right decisions about where technology makes sense and where it doesn’t.

XR workshop

Have you already selected  the area where you want to use smart glasses, augmented reality, and virtual reality, but don’t  know which type of glasses and software will be the most appropriate? Based on your request for a specific production area, we will come to you and present all available solutions. We’ll bring along multiple hardware and software so you can try everything out and compare the differences between the technologies yourself. The XR workshop normally takes 1 working day, including preparing demos already with your data.

Smart glasses rental and testing

Have you gone through our XR workshop, are you clear about which smart glasses you want to use and for which activity, but are still hesitant to take the plunge? You don’t have to buy the solution you’re considering right away to test it. We can even rent it for an adequate period of time so that you have time to think over, test it at various workplaces and demonstrate it internally to all potentially interested departments (production, service, maintenance, IT, etc.). Throughout the entire period, we are fully available to answer all your questions. The outcome of the testing should also be the selection of the most suitable workplace to run the POC.

POC

POC at the selected workplace will allow testing the use of technologies such as smart glasses, augmented and virtual reality, quality control, or artificial intelligence in real-world operations. Our team will support you in defining, designing, implementing and reviewing the solution that best suits your needs. The standard pilot period is 1-3 months and all employees at the selected workplace will receive proper initial training. This phase includes a final evaluation against pre-determined and agreed criteria, including feedback from users. These findings are then used and taken into account when deciding on permanent deployment to the process.

Implementation and standardisation

If the pilot run and the selected solution meet your expectations, we will then help you with implementation and standardization into the company structure and processes, or with expansion to other company sites, even on a global level. Our company has successfully implemented several projects with major international companies.

Employee training

All employees who will be working with new digital technologies will be properly trained by our experts. This will prevent improper use that could negatively impact the success of the project. Subsequently, these technologies can be incorporated as a standard training tool during the recruitment of new employees. Content preparation is very simple and does not require any special IT knowledge.

Service contracts

Our service contracts are prepared in several levels of technical support. All customers under a service contract are guaranteed maximum availability of our specialists, express replacement of hardware in case of failure, fast and professional intervention and appropriate solution of every problem throughout the entire cooperation.

Integration with PLM, ERP, WMS, MES, asset management or field service applications

The full potential of smart glasses depends on the depth of their integration into enterprise systems and applications. Only then will the technology become a fully-fledged part of the digitization of the enterprise. Our company will help you conduct an analysis that defines all relevant connection options